Social media has advantages for customers over the phone when contacting businesses for customer service. Which is an example of those advantages?

• A. Convenience and ease of use
• B. Higher costs
• C. Lengthy process
• D. Greater privacy concerns

Answer: (C)

Social media provides a quick, flexible way to reach customer service that fits into your day. The main advantage is convenience and ease of use: you can message from your phone or computer anytime, without dialing a number or waiting on hold, and you often receive written responses or updates in real time. You can also share screenshots or links and continue the conversation across multiple messages, making it easier to organize and track the issue compared with a phone call.

The other options describe downsides or frustrations, not benefits. Higher costs isn’t an advantage, a lengthy process contradicts the faster, smoother experience social media aims to offer, and greater privacy concerns point to potential risks rather than benefits.

So, the best example of an advantage is convenience and ease of use.